Frederick Community College

HOS 110 ONL

Introduction to Hospitality Management

7 week

 

Instructor Information:

 

Name:   Jon Kimbrough, CHE

Office: C-218

E-mail: jkimbrough@frederick.edu

Phone Number: 301-624-2768

Office Hours: Mon & Wed  1-3:30PM

Campus Mail Box Number: 121

 

Course Information:

 

Credits: 3

Meeting Day(s): Online

Prerequisites: EN 50, EN 52

Meeting Time(s): Online

Co-requisites: None

First Day of Class: August 22, 2009

 

Last Day to Drop: Sept. 25, 2009

 

Course Description:

           

Develops an understanding of the hospitality industry and introduces the student to career opportunities available.  Provides a basic understanding of the organizational structure and departmental functions within hotel and foodservice establishments.  Examines the forces and issues that are shaping current and the future hospitality industry.  Develops an understanding of competition and the role of management in providing product and service excellence.  Various types of operations will be discussed emphasizing value chain analysis and defining service as a competitive advantage.

 

Core Learning Outcomes:

 

By the completion of the course students will:

  1. Define hospitality and tourism using examples of current hospitality practices.
  1. Describe the growth and development of the hospitality and tourism industry.
  1. Identify professional hospitality organizations and explain their purposes and benefits to the industry.
  1. Outline the organizational, structural, and functional areas of the various hospitality organizations.
  1. Differentiate between the types of foodservice and lodging operations
  1. Identify industry trends as they relate to career opportunities and the future of the industry.

 

 

Instructional Methods:

 

Online Learning to include:

Multi Media Presentations

Asynchronous Discussion

Video Interviews

Internet Research

 

 

REQUIRED TEXT: “Introduction to Hospitality”, Walker, Fifth Edition, Pearson/Prentice Hall, Upper Saddle River, NJ 2009

WEBSITE:                http://wps.prenhall.com/chet_walker_hospitality_5/  

 

Course Requirements:

 

1)    Online Chapter Assignments: There will be weekly homework assignments for each chapter due on the last day of each week (Saturday). Each student is responsible for all scheduled readings and the timely completion of homework assignments. All late work will have a 5 point deduction for each day late.

 

a)    Review Questions- Read the assigned chapter(s) then answer the “Review Questions” in the weekly assignment folder.

 

b)    Case Study Discussion- Locate and read the assigned case studies in the chapter then answer the “Discussion Questions by creating a new thread in the Discussion Board. After posting your answers reply to one (1) of your classmates threads.

 

 

2)    Term Project: Each student is required to research and present to the class a term project on a hospitality business (See Hospitality Business List). This term paper and presentation is an opportunity for students to discover career information about any segment of the hospitality industry that they have wanted to learn about. This paper will also help students gain insight to assist their professional development. This paper will also help answer student questions about this hospitality industry as a whole.

 

On the third (3th) week of class, students must submit a one page written proposal listing the nature and intent of your inquiry. All term papers (projects) must be ready by the 6th week of class.

 

3)    Examinations:  There will be two (2) major examinations each worth 100 points.  Both examinations will be Open Book multiple choice and will cover all material since the previous scheduled examination. Exams will be timed and administered via blackboard. Note: Make-up test will NOT be given without prior notice or documentation of medical emergency.

 

Evaluation Methods: 

 

Tests / Assignments / Projects

Point Value

Final Grade Scale

 

Class Participation: Discussion-Case Studies @100 pts each

500

20%

Weekly Chapter Assignments @100 pts each

700

30%

Mid-term Examination

100

20%

Final Examination

100

20%

Term Project

100

10%

Total

1500

100%

  

Progress Report: 

 

Each student will receive his/her progress report by the fourth week of class. Students can also see their grades and class average at anytime by viewing the grade book in Blackboard.

 

 

 

Students with Disabilities

FCC provides reasonable accommodations to otherwise qualified students with disabilities in accordance with the Americans with Disabilities Act of 1990 (ADA) and Section 504 of the Rehabilitation Act of 1973 (Section 504) and amendments.  Students with disabilities who are in need of accommodations must contact the Services for Students with Disabilities (SSD) office at 301-846-2408 (A Building, Room 106A) in order to request and apply for services.  The SSD office will require appropriate documentation of a disability.  Questions related to accommodations or services can be directed to the SSD office.  Additional information related to services can be viewed at the following FCC web page:  http://www.frederick.edu/student_services/disability.aspx. 

If you currently receive services from the SSD office, please submit your Student Success Plan to me and make an appointment with me to discuss your accommodations and needs in class.  I will hold any information you share with me in strict confidence unless you give me permission to do otherwise.

 

TOPICAL OUTLINE

 

Week/ Due Date

Chapters

Topic

Assignments

1

8/29

1

2
  • Welcome to the Hospitality
  • Tourism

1.    Discussion Board Personal Introduction

2.    Online Review Questions

 

2

9/4

3

4
  • The Hotel Business  
  • Rooms Division Operations

1.    Case Study pg.117

2.    Online Review Questions

 

3

9/11

5

6
  • Food & Beverage
  • Restaurant business

1.    Case Study pg.194

2.    Online Review Questions

 

4

9/18

7

8
  • Restaurant Operations
  • Managed Services
  •  

1.    Case Study pg. 270

2.    Online Review Questions

3.    Term Project Proposal Due

Mid-term Exam

Chapters 1-8

5

9/25

 

9

10

 

11

 
  • Beverages
  • Recreation, Theme Parks, and Clubs
  • Gaming Entertainment

1.    Case Study pg. 340

2.    Online Review Questions

 

6

10/2

12

 

 

13

14

 
  • Meetings, Conventions, Expositions
  • Special Events
  • Leadership and Management

1.    Case Study pg. 430,

2.    Review Questions: 2, 4 & 6

7

10/9

15

16
  • Marketing
  • Human Resources

1.    Review Questions: 1, 3 & 5

2.    Project Due

Final Exam

Chapter 9-16

 

NOTE:  Instructor reserves the right to make changes to this outline as needed.